If we could have planned the worst time for a technical issue with the backend (where the app sends data) to occur, it would have been from Friday 16th and for a few days afterwards. Why? Well, because this coincided with our biggest press coverage yet – appearing on the One Show. Unfortunately for us, this is exactly when the issue occurred which meant that no-one using the app was able to submit data! Eeek! Sorry if you were one of them!
We’re left wondering how many of the several thousand new users of the app gave up and haven’t been back since… hopefully, not many.
The issue has now been resolved and on the plus side, taught us a lesson or two.